Frequently Asked Questions (FAQ)

Last Updated: August 30, 2026
Welcome to the Stylelye FAQ. Below you can find answers to common questions about our women's clothing, orders, payment, shipping, returns, refunds, and customer support. If you cannot find the answer to your question, please contact our support team.

General Questions

1. What is Stylelye?

Stylelye is an online women's clothing store offering a selection of dresses and fashion styles for different occasions, seasons, and personal preferences.
Our collection may include maxi dresses, midi dresses, mini dresses, A-line dresses, floral dresses, summer styles, casual dresses, and occasion wear.

2. Where is Stylelye located?

Stylelye is based in Miami, Florida, United States.
Business Address: 4095 SW 137th Ave Ste 14 Miami, FL 33175 United States

3. How can I contact Stylelye?

You can contact our customer support team by email or phone.

Email: Support@stylelye.shop
Phone: +1 (818) 584-6273
Business Hours: Monday – Friday: 8:00 AM – 5:00 PM
Saturday – Sunday: Closed

Product Questions

4. What type of products does Stylelye sell?

Stylelye specializes in women's clothing and fashion products.

Our selection may include:

• Maxi dresses
  
• Midi dresses
  
• Mini dresses
  
• A-line dresses
  
• Summer dresses
  
• Floral dresses
  
• Casual dresses
  
• Cocktail and occasion dresses
  
• Sleeveless dresses
  
• Other women's fashion styles

Product availability varies over time.

5. How can I find the right size?

Each product may have its own available size information. We recommend reviewing the size guide and measurements provided on the individual product page before placing your order. If you are between sizes, carefully compare the listed measurements with a garment you already own to help determine the most suitable option.

6. Are product colors exactly the same as shown in the photos?

We make reasonable efforts to display product colors accurately. However, the appearance of a color may vary depending on lighting, photography, screen settings, device displays, and other factors. Please use the product description and available color information together when selecting an item.

7. Are all products available in every size and color?

No. Available sizes, colors, and product variations depend on the individual product. Please review the product page for the currently available options before placing your order.

8. How should I care for my clothing?

Care instructions can vary depending on the specific product and fabric. Customers should follow the care instructions provided with the product or on the applicable product page. If specific care information is not listed, please contact our support team before using a particular cleaning method.

Ordering Questions9. How do I place an order?

To place an order:

• Browse the Stylelye collection.
  
• Select the product you want.
  
• Choose an available size, color, or variation where applicable.
  
• Add the item to your shopping cart.
  
• Review your order details.
  
• Enter your shipping information.
  
• Select an available payment method.
  
• Review the order total.
  
• Submit your order.

Please make sure your shipping and contact information is accurate before completing the purchase.

10. Can I change my order after placing it?

If you need to change an order, contact us as soon as possible. We will make reasonable efforts to assist before the order enters fulfillment or shipment.
Once an order has been processed, packed, or shipped, changes may no longer be possible.

11. Can I cancel my order?

You may contact us to request cancellation as soon as possible after placing an order. We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment or shipment. Once an order has been processed or shipped, cancellation may no longer be possible, and the applicable return procedure may need to be followed after delivery.

12. Will I receive an order confirmation?

After successfully submitting an order, you may receive an order confirmation containing relevant purchase information. Please review the confirmation carefully and contact us if you notice incorrect information.

Payment Questions

13. What payment method does Stylelye offer?

Stylelye offers Cash on Delivery (COD) for eligible orders and delivery locations. Payment is collected when the order is delivered according to the applicable delivery arrangements.

14. Is Cash on Delivery available for every order?

Cash on Delivery may not be available for every product, order, or delivery address. Availability can depend on the destination, shipping service, order details, and other operational requirements. The available payment option will be shown during checkout where applicable.

15. When do I pay for a Cash on Delivery order?

For eligible COD orders, payment is due when the order is delivered. Customers should be prepared to complete payment according to the applicable delivery arrangements.

16. Can I refuse a Cash on Delivery order?

Customers should place an order only when they intend to receive the products. Unnecessary or repeated order refusals may result in restrictions on future Cash on Delivery orders where appropriate. If there is a genuine issue with an order, please contact Stylelye so we can assist.

Shipping Questions

17. Where does Stylelye ship?

Stylelye ships orders to eligible delivery addresses within the United States. Shipping availability may depend on the destination and available shipping service.

18. How long does order processing take?

Our standard order processing time is generally: 1–2 business days
Additional handling and shipment preparation may take: 2–3 business days

These periods are separate from the carrier's shipping transit time.

19. When will my order be shipped?

After processing and handling are completed, your order will be prepared for shipment and transferred to the applicable shipping carrier. The actual shipment timing may vary depending on product availability, order volume, and fulfillment conditions.

20. How long does delivery take?

Delivery time depends on factors such as:

• Destination
  
• Shipping method
  
• Carrier
  
• Package size and weight
  
• Transportation conditions
  
• Holidays
  
• Weather
  
• Other carrier-related circumstances

Any available estimated delivery information will be shown during checkout where applicable.
Estimated delivery times are not guaranteed dates.

21. Will I receive tracking information?

When tracking information is available, it will generally be provided after your order has been shipped. Please note that tracking may take some time to become active after the carrier receives and scans the package.

22. Why isn't my tracking information updating?

Tracking information may not update immediately after shipment. The carrier may need additional time to receive, scan, and register the package in its system. If the tracking information remains unchanged for an unusually long period, please contact us with your order information.

23. Can my order arrive in multiple packages?

Yes. Depending on the fulfillment process, products from the same order may occasionally be shipped separately. If this happens, individual packages may have different tracking information and may arrive on different days.

24. What happens if my package is delayed?

First, check the latest tracking information. If your package appears to be delayed beyond the expected delivery period, contact Stylelye with your order number. We will review the available shipment information and assist with the next appropriate steps.

25. What if my package does not arrive?

If your package has not arrived within the expected delivery period, please check the tracking information first. If the shipment appears to be lost, unusually delayed, or otherwise undeliverable, contact our support team so we can review the available order and shipment information.

Returns and Refunds

26. Does Stylelye accept returns?

Eligible products may generally be returned within 30 days of delivery, provided they meet the requirements of our Return & Refund Policy. Items should generally be unworn, unwashed, unaltered, clean, and in appropriate original condition with applicable tags and packaging.

27. How do I request a return?

Before sending an item back, contact Stylelye customer support.

Please provide:

• Order number
  
• Full name
  
• Email address
  
• Product name
  
• Reason for return
  
• Description of the issue
  
• Photographs when requested or applicable

Our team will review the request and provide return instructions if the item qualifies.

28. Can I return an item that I have worn?

Returned clothing should generally be unworn and in its original condition. Items showing signs of wear, washing, alteration, stains, odors, makeup, damage, or misuse may not qualify for a return.

29. What if I received a damaged item?

Contact us promptly if your product arrives damaged. Please provide your order number, a description of the issue, and clear photographs of the product and packaging where applicable. We will review the issue and provide appropriate assistance under our Return & Refund Policy.

30. What if I received the wrong product?

If you receive an item that differs from what you ordered, contact us promptly. Please provide your order number and photographs of the item received when possible. We will review the order and provide appropriate assistance.

31. Are return shipping costs refundable?

Return shipping responsibility may depend on the reason for the return. For customer preference-related returns, such as selecting the wrong size or changing your mind, the customer may be responsible for applicable return shipping costs. If the item was incorrect or damaged, we will review the circumstances and provide appropriate instructions.

32. How long does a refund take?

Once an approved return has been received and inspected, the applicable refund will be processed according to our Return & Refund Policy. The time for a refund to appear may vary depending on the applicable payment or financial service.

33. How are Cash on Delivery refunds handled?

Because COD payments are collected at delivery, an approved refund for a COD order may require additional information from the customer. Our support team will provide the applicable refund instructions after reviewing the return.

Website and Privacy

34. Does Stylelye use cookies?

Yes. Stylelye may use cookies and similar technologies to support website functionality, shopping features, preferences, analytics, security, and other services. More information is available in our Cookie Policy.

35. How does Stylelye protect customer information?

We take reasonable measures to protect customer information from unauthorized access, misuse, alteration, disclosure, or loss. For more information about how we collect, use, and protect personal information, please review our Privacy Policy.

36. Does Stylelye sell customer information?

Stylelye does not sell customers' personal information as part of our ordinary business operations. Information may be shared with trusted service providers when reasonably necessary to process orders, provide shipping, operate the website, process payments, provide support, maintain security, or perform other legitimate business functions.

Customer Support

37. How can I contact Stylelye about an existing order?

Please contact us using:

Email: Support@stylelye.shop
Phone: +1 (818) 584-6273

When contacting us about an order, please include your order number whenever possible.

38. What are Stylelye's customer support hours?

Our regular business hours are:

Monday – Friday: 8:00 AM – 5:00 PM
Saturday – Sunday: Closed

Messages received outside business hours will be handled during our available support hours.

39. Where can I find Stylelye's store policies?

Our website provides dedicated policy pages covering important areas such as:

• Privacy Policy
  
• Cookie Policy
  
• Shipping & Delivery Policy
  
• Return & Refund Policy
  
• Payment Policy
  
• Terms of Service

Customers are encouraged to review these policies before placing an order.

Still Have Questions?

If you cannot find the information you need in this FAQ, our customer support team will be happy to assist.

Store: Stylelye
Adress: 4095 SW 137th Ave Ste 14 Miami, FL 33175 United States
Email: Support@stylelye.shop
Phone: +1 (818) 584-6273
Business Hours: Monday – Friday: 8:00 AM – 5:00 PM
Saturday – Sunday: Closed

We are committed to providing clear information and helpful support throughout your Stylelye shopping experience.