Last Updated: August 30, 2026
Stylelye, we want every customer to have a clear and straightforward experience when purchasing women's clothing from our online store. If you receive an item that is damaged, incorrect, or does not meet the applicable return requirements, we are here to help. This Return & Refund Policy explains the conditions and process for requesting a return, exchange, or refund for eligible purchases made through stylelye.shop. Please review this policy before submitting a return or refund request.
1. Return Eligibility
Eligible items may generally be returned within 30 days of delivery, provided that the following conditions are met:
- The item has not been worn or used.
- The item is in its original condition.
- The item is clean and free from stains, odors, makeup, or other signs of use.
- Original tags and labels remain attached where applicable.
- The item is returned with its original packaging where reasonably possible.
- The item is not damaged as a result of customer use or handling.
- Proof of purchase or valid order information can be provided.
Items that do not meet these conditions may not qualify for a return or refund. Because Stylelye sells women's clothing, we ask customers to try items on carefully and avoid removing tags or using the product until they have confirmed that they wish to keep it.
2. Return Period
Customers should contact Stylelye within 30 days of receiving the order if they wish to request an eligible return. The return period begins from the date the order is shown as delivered by the applicable shipping carrier. Return requests submitted after the applicable return period may not be accepted unless otherwise required by applicable law.
3. How to Request a Return
To request a return, please contact our customer support team before sending any product back.
Please include the following information:
- Full name
- Order number
- Email address used for the purchase
- Product name
- Reason for the return
- Description of the issue, if applicable
- Clear photographs when the product is damaged, defective, or incorrect
We will review the request and provide return instructions when the item qualifies for a return. Please do not send products to an address obtained from an old order, shipping label, or third-party source without first contacting Stylelye.
4. Return Approval
Submitting a return request does not automatically mean that the return has been approved. Our team may review the order information and condition of the product before providing return instructions. If the return is approved, we will provide the applicable return instructions and any information necessary to complete the return. Customers should follow the return instructions provided by Stylelye to help prevent delays in processing.
5. Condition of Returned Items
Returned products should be received in a condition that allows them to be reasonably inspected and resold.
For clothing items, products should generally be:
- Unworn
- Unwashed
- Unaltered
- Free from stains or odors
- Free from makeup, perfume, pet hair, or other contaminants
- Returned with applicable original tags attached
- Returned with original packaging when available
Items showing signs of wear, washing, alteration, damage, or misuse may be rejected or may not qualify for a refund.
6. Damaged Items
If your item arrives damaged, please contact Stylelye as soon as possible after delivery.
For damaged products, please provide:
- Order number
- Description of the damage
- Clear photographs of the product
- Photographs of the packaging, if applicable
- Any other information reasonably needed to review the issue
Please keep the original packaging until the issue has been reviewed, as photographs or packaging information may help us determine what occurred during transportation. We will review the information and determine the appropriate resolution based on the circumstances.
7. Incorrect Item Received
If you receive an item that is different from the product you ordered, please contact us promptly. Please provide your order number and photographs of the item received when possible. After reviewing the order, we will provide appropriate assistance, which may include return instructions, replacement options, or another applicable resolution.
8. Missing Items
If an item appears to be missing from your order, please first review your order confirmation and shipping information. Some orders may be shipped in multiple packages, and separate items may arrive at different times. If all packages associated with your order have been delivered and an item is still missing, contact Stylelye with your order number and the details of the missing product. We will review the available order and shipment information.
9. Exchanges
If you need a different size, color, or another variation of an item, please contact us before returning the product. Exchange availability depends on product availability at the time the request is processed. If the requested replacement is unavailable, we may provide another available resolution according to the circumstances and applicable policy. Customers should not send an item for exchange without first contacting Stylelye and receiving the appropriate instructions.
10. Refund Eligibility
Once an approved return has been received and inspected, Stylelye will determine whether the returned product meets the requirements of this policy. If the return is approved, the applicable refund will be processed to the original payment method used for the purchase, subject to the payment provider's processing procedures. The amount and timing of a refund may depend on the circumstances of the return and the applicable terms of the original transaction.
11. Refund Processing Time
After an approved return has been received and successfully inspected, we will initiate the applicable refund process. Although Stylelye processes approved refunds as promptly as reasonably possible, the time required for the refunded amount to appear in the customer's account may vary depending on the original payment provider, bank, or financial institution. Customers should allow additional processing time after Stylelye initiates the refund. If you have not received an approved refund after a reasonable processing period, please contact us so we can review the transaction.
12. Original Shipping Charges
Original shipping charges, where applicable, may not be refundable unless the return is related to an incorrect, damaged, or otherwise qualifying order issue or a refund is otherwise required under applicable law. The treatment of shipping charges may depend on the reason for the return and the circumstances of the order.
13. Return Shipping Costs
Return shipping responsibility may depend on the reason for the return.
For example:
- If a customer changes their mind, selects the wrong size, or otherwise requests a return for personal preference, the customer may be responsible for applicable return shipping costs.
- If the item received is incorrect or arrives damaged, Stylelye will review the circumstances and provide appropriate instructions.
- If a return is required because of an issue attributable to Stylelye, we will provide reasonable assistance regarding the return process.
Customers should contact us before returning an item so that the applicable return shipping instructions can be confirmed.
14. Items That Cannot Be Returned
Certain products may not be eligible for return due to hygiene, safety, personalization, condition, or other product-specific considerations.
Unless otherwise stated on the product page or required by applicable law, items that may be excluded can include products that:
- Have been worn or washed
- Have been altered
- Are damaged through customer use
- Are missing required tags or labels
- Have strong odors, stains, makeup, or other signs of use
- Are returned outside the applicable return period
- Are otherwise not in an acceptable return condition
Any product-specific return restrictions will be communicated where applicable.
15. Sale or Promotional Items
Items purchased during a sale or promotional period may be subject to the same return requirements unless a different return condition is clearly stated on the applicable product page or at checkout. Promotional discounts do not automatically change the condition requirements for an eligible return.
16. Order Cancellation
If you need to cancel an order, please contact Stylelye as soon as possible after placing the order. We will make reasonable efforts to accommodate cancellation requests before the order enters processing or shipment. Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return process after delivery.
17. Returned Packages Due to Incorrect Address
Customers are responsible for providing accurate and complete delivery information when placing an order. If an order is returned to Stylelye because of an incorrect, incomplete, or undeliverable address provided by the customer, please contact us to discuss the available options. Additional shipping costs may apply if the customer requests that the order be shipped again. Any refund consideration will depend on the circumstances and applicable return and refund requirements.
18. Refunds for Lost Returns
Customers should use a reliable shipping service when returning an item and retain proof of shipment or tracking information. Stylelye may be unable to process a refund for a return that does not reach us and for which there is no reasonable evidence of shipment. If tracking information shows that a return was delivered to Stylelye but the return has not yet been processed, please contact us with the relevant tracking information.
19. Return Inspection
Returned products may be inspected after they arrive.
The inspection may consider:
- Product condition
- Signs of wear or use
- Tags and labels
- Packaging
- Product identity
- Damage
- Whether the return meets the requirements of this policy
If the returned product does not meet the applicable requirements, the return may be rejected or the refund may be adjusted or declined where permitted by applicable law.
20. Multiple Items in One Order
If you are returning more than one item from the same order, please provide the order number and identify each product being returned. Each returned item must independently meet the applicable return requirements unless the return relates to a confirmed order issue affecting multiple products.
21. Customer Responsibility During Returns
Customers are responsible for ensuring that returned products are packaged appropriately and protected during transportation. Please use suitable packaging to reduce the risk of damage during return shipping. Stylelye is not responsible for damage caused by inadequate packaging during a customer-arranged return shipment.
22. Fraud Prevention and Abuse
To protect our customers and maintain a fair shopping environment, Stylelye may review unusual, repeated, or potentially abusive return and refund activity. We reserve the right to investigate return requests that appear inconsistent with the terms of this policy or involve suspected misuse, fraudulent activity, or inaccurate information. Any action taken will be handled in accordance with applicable law.
23. Changes to This Return & Refund Policy
Stylelye may update this Return & Refund Policy from time to time to reflect changes in our business operations, products, fulfillment procedures, payment processes, or applicable legal requirements. When changes are made, the revised policy will be published on this page and the Last Updated date will be updated accordingly. Customers are encouraged to review this policy before making a purchase and when submitting a return or refund request.
24. Contact Us
If you have any questions regarding returns, refunds, exchanges, damaged products, incorrect orders, or other purchase-related concerns, please contact our customer support team.
Store: Stylelye
Address: 4095 SW 137th Ave Ste 14 Miami, FL 33175 United States
Phone: +1 818 584-6273
Email: Support@stylelye.shop
Website: stylelye.shop
Business Hours: Monday – Friday: 8:00 AM – 5:00 PM
Saturday – Sunday: Closed
When contacting us regarding an existing order, please include your order number whenever possible so that we can locate the relevant purchase information efficiently.